HOW TO REQUEST LETTER OF GUARANTEE

Modified on Mon, 15 Apr at 10:44 AM

There are 2 ways to request Letter of Guarantee.

1.) Via Smile PH app

Download the latest version of Smile PH app on Google Play Store (https://play.google.com/store/apps/details?id=ph.com.av_asian_life) or Apple App Store (https://apps.apple.com/ph/app/smile-ph/id1488302294)
Register your account details
Key Functionalities includes:
- View your Virtual Card
- Request Letter of Guarantee (LOG)
- File a Claim
- Check your previous records
- Send an Inquiry
- Find accredited providers and doctors

2.) Via Member's Portal

Member's portal is a web-based portal created to make your plan details accessible on your browser. It has been designed with a clean and easy to navigate interface.
Register to Member's Portal by visiting the website at: https://portal.etiqa.com.ph/member/
After your successful log in, You will have an access to Key functionalities similar to Smile PH app.

Note:

If you already have a Smile PH app Account, You need to use that credential in Logging in to Member's Portal or Vise Versa
Turn around time of Letter of Guarantee (LOG) for Laboratory request is within 4 Hours.
Consultation LOG shall be issued within 15 minutes from the time of request by Auto LOG capabilities of our App/Portal.